Warranty overview
Customer service is a top priority at S-Bul. You may return defective items within 30 days of the received-by date indicated by your tracking information. All returns must be approved by our customer service team — please contact us before sending any items back. Items received without prior approval will not be processed and may be disposed of.
What is covered
Our policy covers manufacturer-defective items, dead-on-arrival (DOA) items, and items that do not appear as listed on the website. Items damaged by misuse or improper care are not covered.
If you received items you do not know how to use, contact us for care instructions and product guidance. We are always happy to help.
Non-returnable items
For sanitary reasons and the safety of our customers and staff, we do not accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, wires, and CBD products.
Return shipping
Return shipping is not prepaid. You are responsible for return shipping costs, and return shipping is non-refundable unless you received the wrong item(s).
If you received the wrong item(s) or an item is DOA, a return label may be provided after you contact us. Please return merchandise within 30 days from the shipped date to our returns address after approval.
Inspection & resolution
Upon receipt of your return, our Returns Department will inspect and test the merchandise. If found defective, we will send a replacement of the original item(s) at no cost when available.
If the merchandise is not available, you may choose store credit or a refund to the original payment method used for the online purchase. If testing shows the merchandise is fully functional, we reserve the right to return the merchandise or issue store credit.
Returns must include all parts that come with your item, including starter kits and set items. When available, please also include original packaging.
How to return
Contact Customer Service to obtain an RMA (return merchandise authorization) and shipping instructions before returning any item.
Please allow about 10 days from the return shipped date for your account to be credited, and 1–2 billing cycles for the credit to appear on your statement.
All returns are subject to case-by-case review. If you are having a problem with your item(s), contact us and we will do our best to help.
Contact customer service
Email info@s-bul.com or visit our Contact page to start a warranty or return request.